The Audio Evangelism (AE) site uses the MP3 file format for all audio files. When you click on a link to a lesson, your audio player should open and begin playing the audio file. We use a form of "streaming audio," so there may be slight pause for a few seconds before you hear the lesson. This slight pause is normal; it is during this time that the beginning of the audio file is downloaded, creating a buffer (this buffer makes it possible for the audio player to begin playing although the entire file has not been loaded). When the audio begins playing, the rest of the file is still being loaded in the background.

We have tested with a number of browsers such as Internet Explorer, Netscape, Mozilla, and Firefox. For best results, we recommend you use an updated version of your browser.

We have also tested the audio on our site with a variety of audio players such as Windows Media Player, Real Player, WinAmp, and iTunes. Once again, for best results we suggest you use an updated version of these players--just be sure that the latest version will work with your operating system.

Although we have tested with a variety of audio players, we recommend you use Windows Media Player. A recent version can be downloaded at:

Windows 98 SE, Me, 2000, and XP users - http://www.microsoft.com/windows/windowsmedia/9series/player.aspx.
Macintosh users - http://www.microsoft.com/windows/windowsmedia/software/Macintosh/osx/default.aspx.

Basic Troubleshooting
If you are experiencing a problem with the audio on this site, we ask that you first take the basic troubleshooting steps listed below.

• Do you have an audio player that supports MP3 files? If you do not, you will not be able to listen to the audio on our site.
• Is there any indication that your audio player program is actually playing the audio file? If it appears to be playing the file, be sure check the following:
• Are your speakers turned on?
• Are your speakers connected to your computer?
• Are your speakers connected to a power source?
• Have you checked the volume setting for you speakers?
• Have you checked your audio player's volume settings?
• Have you checked your operating system's volume settings? (On PCs running Windows, this can be checked by clicking on the speaker icon near the clock on the taskbar.)

Contacting Us
If you are experiencing any problems that we have not addressed on this page, please send us a detailed description of what is happening. Please include your operating system and its version number, the name of your browser and its version, and audio player name and version. Send us this information by filling in the form below and hitting the Submit button.

(* Indicates a required field.)

Your Name: *

Your Email Address: *

Your computer's Operating System & Version Number: * (e.g., Windows 98 SE, Windows XP, Mac OS 8.5, Mac OS X, etc.)

Internet Browser & Version Number: * (e.g., Netscape Navigator 7, Internet Explorer 6, Firefox 1.0, etc.)

Audio Player & Version Number: * (e.g., Windows Media Player 9, Real Player 10, WinAmp 2.91, etc.)

Do you use a dial-up or high-speed connection? *
Dial-Up     High-Speed

Describe Your Problem: * (include any error messages you may be receiving)

Please note: We will only use your e-mail address to respond to you. We will never share it with anyone else.

Other Things To Consider

Dial-up users who connect at 28.8kbps or less:
If you are a dial-up user and you typically connect at a rate of 26.4kbps to 28.8kbps, you may notice pauses during the lessons if you are doing other things online while listening to the audio from the AE site. Doing things such as checking email or surfing the internet will compete with the streaming of audio from our site and cause interruptions while the audio is being played.

M3U File type
To stream the audio file, we use an M3U locator file that tells your audio player where it can find the audio file stored on the internet when you click one of our audio links. If you have multiple audio players that support the MP3 file format and nothing happens when you click on a link to one of our audio lessons, there could be a problem with how your audio players are configured. Finding out which player is configured to automatically handle M3U files is necessary to determine what needs to be done next. Currently, we only have instructions availble for Windows XP users.

Instructions for checking the M3U file association using Windows XP:

1. Go to Windows Explorer by clicking the START button, followed by RUN.
2. In the small window that appears, type "explorer" and hit OK. Windows Explorer should open.
3. From Windows Explorer, click on TOOLS from the menu bar and select FOLDER OPTIONS. A new window should open called "Folder Options."
4. From within the "Folder Options" window, click on the FILE TYPES tab. This tab shows what programs are assigned to different registered file types. The list should be in alphabetical order, and it may take a little time for the list to load.
5. Once the Registered file types list is loaded, scroll down through the list, looking for the M3U file type. When you find the M3U file in the list, click on it. On the lower half of the "Folder Options" window, check the "Details for 'M3U' extension"
6. Check to see what program the M3U file opens with. If it does not say Windows Media Player, write down the name of the program used on a piece of paper (this is important in the event that you need to change the file association back to what it was) and click the CHANGE button. A new window called "Open With" will open. Search through the list of programs looking for Windows Media Player.
7. Once you have found Windows Media Player in the list of programs, select it by clicking on it, then click the OK button. The "Open With" window should close.
8. Back in the "Folder Options" window, the M3U file type should now be set up to open with Windows Media Player.
9. Click CLOSE to close the "Folder Options" Folder.
10. Close Windows Explorer.
11. Try one of the links on our site's main page.